Adair County E911 can now accept emergency calls by text message, giving residents another way to reach dispatchers when calling is not an option.
“I think this will be a great asset for some people,” said director Derrick Murphy.
When someone texts 911, dispatchers receive the message and can use the cell phone’s location information to help determine where the emergency is taking place. Dispatchers will respond by text and ask the same questions they would during a phone call.
While calling 911 remains the preferred method of contacting emergency services, texting can be helpful in situations where speaking could put someone in danger. Domestic violence incidents, burglaries, robberies and other emergencies may require a person to remain quiet to avoid bringing attention to themselves.
Texting also provides another option for people who are deaf or mute or who have a medical emergency that prevents them from speaking.
Using the service is simple. Residents can open the texting app on their phones, enter 911 as the recipient and send a message as they normally would.
If possible, the first message should include the caller’s location or address, the type of emergency and any other important information. This allows dispatchers to begin sending emergency responders while continuing to gather additional details through text messages.
The service works when a phone has cellular service or is connected to Wi-Fi.
“There are many situations where people may be able to text but not call. This opens a new avenue for people of all age groups and in all situations to get the help they need,” said Murphy. “We are pleased to be able to offer this service to the community.”
By Amy Pike
amy@adairvoice.com
